Field Claims Representative Fox Valley/Green Bay

Reports To: Vice-President of Claims

Position Type: Full Time - Exempt (Salary)

Principal Office Location: 3910 W Stewart Ave, Wausau, WI 54401

Educational Requirements

  • High School diploma/GED required.
  • Bachelor’s degree with professional designations preferred or equivalent education and work experience.

Lifting Requirements

  • Ability to lift at least 50 lbs., including the use of a ladder for inspection and in settlement of a claim.

Othe Job Requirements

  • A valid driver’s license is required.
  • This position requires some overnight travel.

Job Summary

As a Field Claims Representative, you will investigate and evaluate insurance claims related to property, casualty, or other covered incidents. You will work on-site (primarily in the Green Bay & Fox Valley area), conducting inspections, gathering information, and assessing the extent of damage to facilitate fair and timely claims settlements. This role requires a combination of analytical, communication, and customer service skills, as you will interact with insureds, claimants and other relevant parties.

This position plays a crucial role in ensuring fair and efficient claims settlements, contributing to the overall success and reputation of the insurance company.

Salary will be determined based on experience.

Primary Responsibilities

  • Analyze, review, negotiate, and settle property claims of varying complexity in a thorough manner with minimal supervision.
  • Perform on-site inspections to determine scope of loss, including roof damage evaluation.
  • Establish and monitor reserves to adequately reflect the exposure, making appropriate changes as the file develops.
  • Focus on outstanding customer service towards all customers internal and external.
  • Examine policy coverage forms and other records to determine insurance coverage.
  • Clear and effective communications with all management by providing positive feedback to help make all departments succeed.
  • Clear documentation for all files meeting or exceeding our guidelines and procedures.
  • Assist in any additional area needed as the volume changes.
  • Provide after-hours service as needed.
  • Respond to communication promptly and per department and company guidelines.
  • Frequent face-to-face interaction with insureds, claimants, preferred contractors/vendors, public adjusters, experts, and agents.

Additional Duties

  • Participate on catastrophe teams (inside and outside of the regularly assigned region).
  • Perform a minimum of two agency visits a month to discuss positive direction for claims and contacts for the agents.
  • Assist in training opportunities for the claims department as requested.
  • Provide leadership within the company, to assist in approving levels of subrogation recoveries, fraud detection and claim cost mitigation.


Required Skills

  • Loyal team player.
  • High emotional intelligence and interpersonal skills.
  • Strong analytic and problem-solving skills.
  • Ability to communicate clearly, professionally, and empathetically, both verbally and in written form.
  • Ability to prioritize multiple projects and tasks simultaneously and deliver timely and effective service.
  • Self-motivated to continuously learn and apply new knowledge.
  • Good general understanding of insurance underwriting and loss control functions.
  • Proficient with Microsoft Office and ability to work with technology.
  • Experience in Xactimate is a plus.

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