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Report a Claim

  • If you do not receive a response from us within 24-48 hours, please call us at +1 (855) 393-4600
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General Claims Reporting Number – 1-855-393-4600

    • This number provides you with direct access to our claims support staff during normal business hours.
    • Our normal business hours are 7:30 a.m.-4:30 p.m. Monday through Friday.

After Hours Emergency – 1-888-238-2426

    • If you have an emergency claim that needs immediate attention such as a fire, serious water damage or other significant loss please call the following number after our normal business hours. You will reach our Emergency Claims Reporting Service and they will contact one of our claims representatives and put that person in touch with you.

When faxing, please fax claims documentation, or loss notices to (715) 842-2061

What should I do after I report my claim?

You should take all necessary steps to secure the property, such as temporarily boarding windows and roof, and drying carpets and personal property, to prevent further damage.  Don’t begin any permanent repairs, or dispose of any damaged property before an adjuster sees the damage. In the case of perishable items (such as food) that must be disposed of, first take photographs to substantiate your claim. Be sure to keep all receipts for emergency repairs and items that might qualify as additional living expenses (water, ice, or lodging charges if your home is uninhabitable, for example).


There are three easy ways to report your claim:  Online, Phone, or Fax.