Report A Claim
Report Online
Report by Phone
Report by Fax
Report Online
For fast, accurate claim reporting, please submit claims online. If unable to submit your claim online, please email all information to claims@mutualofwausau.com.
Report by Phone
General Claims Reporting Number – 1-855-393-4600
This number provides you with direct access to our claims support staff during normal business hours.
Our normal business hours are 7:30 a.m.-4:30 p.m. Monday through Friday.
After Hours Emergency – 1-888-238-2426
If you have an emergency claim that needs immediate attention such as a fire, serious water damage or other significant loss please call the following number after our normal business hours. You will reach our Emergency Claims Reporting Service and they will contact one of our claims representatives and put that person in touch with you.
Report by Fax
When faxing, please fax claims documentation or loss notices to (715) 842-2061
What should I do after I report my claim?
You should take all necessary steps to secure the property, such as temporarily boarding windows and roof, and drying carpets and personal property, to prevent further damage. Don’t begin any permanent repairs, or dispose of any damaged property before an adjuster sees the damage. In the case of perishable items (such as food) that must be disposed of, first, take photographs to substantiate your claim. Be sure to keep all receipts for emergency repairs and items that might qualify as additional living expenses (water, ice, or lodging charges if your home is uninhabitable, for example).